BEST Telecom complies with an industry guideline released by the Australian Communications and Media Authority. The purpose of the guideline is to provide consumers with plain-English information in a standard format to help them to compare the services offered by Internet service providers against a number of measures identified by industry and consumer groups.

Click here to access a PDF version of the response to the consumer information form provided by BEST Telecom broadband under the guideline.

A consumer fact sheet is available from the ACMA web site at http://www.acma.gov.au/ACMAINTER.65640:STANDARD::pc=PC_1733 to help Internet users to understand the information provided in the form.