Home Customer Care Forms & Downloads Forms Ordering, changing or cancelling
Ordering, changing or cancelling

In this section, you will find forms to order, relocation or cancel a service.

Forms must be completed by the account holder and submitted to:-

  • by letter to P O Box 400, VARSITY LAKES QLD 4227; or
  • by fax to 1300 85 2379.

NEW SERVICES (OR RELOCATION OF EXISTING SERVICES)
The Consumer Service Guarantee provided minimum time frames in which service must be provided.  Customers should allow adequate notice for forms to reach us and be processed.

CANCELLATION
Where a service of any type is being cancelled, 1 calendar months notice is required.  Customers transferring voice services to another provider should ensure that they have given notice to us first and that their new service provider completes a Full Service transfer (since BEST telecom does not provide override or line rental only service).

STANDARD FORM OF AGREEMENT
In accordance with s479 of the Telecommunications Act (Cwth), provision of services by BEST Telecom Pty Ltd is in accordance with our Standard Form of Agreement and associated Service Schedules, which may be viewed at http://bestbill.bestit.com.au/documents/company/117.pdf.

DocumentsDate added

Order by : Name | Date | Hits [ Descendent ]
Used to order transfer of broadband and phone line to BEST telecom.
file icon Cancellation of Service Formhot!Tooltip 03/15/2008 Hits: 502
Use this Form to Cancel a Service.
file icon Customer Authority Formhot!Tooltip 08/19/2008 Hits: 339
Used to order transfer of a phone line to BEST telecom
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Copyright © 2007-2011 BEST telecom and/or the relevant Copyright owners where 3rd party information is republished.  Supply of services is subject to our Standard Form of Agreement, lodged with ACMA in accordance with s 479 of the Telecommunications Act (Cwth).
 

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