When you can't take a call, voicemail is the easy way to answer. Use it when you are away from your phone, on another call, when you have dialled up the internet or simply can't answer. Callers can hear your personal greeting and leave a message, which you can retrieve and answer when it suits you.
It's easy to use
Follow the steps in the diagram below and enjoy the benefits of Voicemail. The diagram explains how to:
- Identify if you have a message
- Access to Voicemail
- Access to your Voicemail account using another phone
- Set up your Voicemail
The first time you call your Voicemail, an introductory tutorial will take you through recording your personal greeting step-by-step. Voice prompts will guide you along the way. Note that the first time you are asked to enter your PIN, dial the last six digits of your phone number (this is your temporary PIN) then press #.
If you use dial-up to access the internet from the same phone line as your Voicemail, we recommend that you clear any new messages before logging in, as your modem may have difficulty dialling the internet if a special dial tone is present.
How do I access my Voicemail?
From the phone your Voicemail is connected to:
 | When prompted enter your pin then press:
|  |
From other phones in Australia: (Telstra fixed2 or mobile3 services within Australia) Please note your mailbox number is your phone number including area code.
 | When prompted enter your mailbox number then press:
| |
From services connected with PABXs or other carriers: Call 1800 135 102
From phone services in other countries: Call +61 418 707 1023 or your Telstra Telecard access number and PIN followed by 125 102 (then as above).
How do I know i have a message?
You will know you have new messages when you hear a special dial tone when you pick up your telephone.
How do I listen to my messages?
Voicemail messages play automatically, after listening to a message:
| Press |  | to replay message |
| Press |  | to directly call back the person who left the message |
| Press |  | to delete and go to the next message |
Once you have selected an option, Voicemail will move on to the next message.
Voicemail automatically stores all new messages for 14 days. Once played, messages are kept for 7 days unless you delete them. Voicemail allows 60 messages of up to 5 minutes in length to be stored at any one time.
Voicemail shortcuts
Changing the number of rings before Voicemail answers
By default, the phone will ring for approximately 20 seconds before Voicemail takes the call. To change the number of rings, simply pick up the handset, press:
Enter the number of seconds you’d like the phone to ring before answering (must be between 5 and 60 seconds), then press:
