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You can do much more on your home phone than simply make and receive calls. We have a range of features that help you get more from your home phone. BEST Telecom fixed line services, use all of the Telstra Standard Telephone Service features:- Receiving Calls
Take control of your incoming calls. Whether you want to forward your calls, get an answering service, use Call Waiting, connect a fax number or just know who is calling before you pick up - we’ve got you covered. Know who's calling before you pick up: Calling Number Display
See your caller's phone number and the date and time of the call. Especially handy for returning calls when people hang up without leaving a message Smart Ring
Use a variety of distinctive ring tones to identify different callers.
Enjoy the benefits of an extra phone line or fax: Multiple Number
Get an additional phone number for your existing phone line and keep it simple with a separate ring tone. Duet® - Phone & Fax Multiple Number
Add a fax number to your existing phone line and get separate phone and fax numbers without installing a second line.
Never miss a call again: MessageBank®
personal answering service for your phone. Offers a great range of optional features including free SMS alerts to your Telstra mobile when a message has been left. - MessageBank Virtual
Call Waiting
Don't miss a call even when you're on the phone. Call Return
Retrieve the number of your last answered call and get back to them quickly and easily by dialling *10#. Call Forwarding
Divert calls from your home phone to the number of your choice.
Never miss an appointment again:
Calling Number Display (CND) can help you identify who is calling by displaying the caller's phone number. It can also store the date and the time of the call, as well as the phone numbers of people who hang up without leaving a message. You will need a CND compatible phone or CND unit in order to use this feature. Availability
CND is available on tone phones in most areas throughout Australia. However, you will need to purchase or rent a CND compatible phone or attachment for your existing phone to display caller details. Disclosure of your Calling Line Identification If you have call blocking or line blocking enabled on your phone line, or you have a Silent Line, your Calling Line Identification (CLI) will generally not be disclosed to third parties. However there are some circumstances in which your CLI will always be disclosed. You cannot block CLI on calls made by you or someone else on your phone line: to the emergency call service (000) on internet dial-up calls made to an Internet Service Provider (ISP) that uses a Telstra ISDN service or an 0198307 or 0198308 access number, but only where the ISP uses the CLI for fraud prevention, billing, call management or credit control when you or someone else sends a text message or replies to a Talking Text message from your Basic Telephone Service - in accordance with worldwide standards for SMS, all messages including reply messages will display the telephone number of the sender when you or someone else uses another carriage service provider by using a network override code.
Smart Ring
Smart Ring lets you identify who is calling by the sound of your phone's ring. You can select up to three distinctive rings, with each distinctive ring able to be used for up to 15 numbers. Any calls not linked to a Smart Ring List are announced by the normal ring tone. Before you use your Smart Ring feature, you must activate your PIN on your home phone. Refer to the 'Personal Identification Number' (PIN) section of the Home Features user guide (PDF, 1.2MB) for more instructions. Smart Ring is available on most tone phones with distinctive ring capability and excludes some cordless phones. If you want to identify calls from a certain area, just enter the area code. Monthly charges apply. Pricing
Smart Ring costs $4.40 a month. Availability
Smart Ring is available on tone phones with distinctive ring capability in most areas throughout Australia. Smart Ring tones
Listen to the three different Smart Ring tones:  Smart Ring 1 (WAV, 332KB)
Smart Ring 2 (WAV, 323KB)
Smart Ring 3 (WAV, 322KB)
Multiple Number
Multiple Number offers: an additional phone number for your existing phone line, as well as the option of separate billing for that number a separate ring tone for your new number that lets you know who the incoming call is for separate billing for your second number, via a coded prefix. This lets you itemise the bill and divide it among other occupants if appropriate Call Forward facility which may be applied to each number independently.
For detailed information download: Pricing
Multiple Number is just $6.00 (PSTN) or $4.40 (ISDN) per month. Availability
Multiple Number is available in most areas throughout Australia and requires a tone phone with distinctive ring capability.
Duet® - Phone and Fax Multiple Number
Duet - Phone and Fax Multiple Number allows you to add a fax number to your existing phone line, giving you separate phone and fax numbers without installing a second line. You can also have the phone and fax calls separated on your bill by using a simple code when sending faxes. For detailed information download the: Pricing
Free connection to the Duet - Phone and Fax Multiple Number service and rental is $6.00 per month. Standard call charges apply. Availability
This service is available through most telephone exchanges in Australia. Not all fax machines may be compatible.
Wake Up & Reminder Service is provided by Telstra to wake up customers or remind them of an appointment or event for any time, day or night. Customers access the service by calling 12 454. Features and Benefits The service is accessible 24 hours, 7 days a week. Assists shift workers, business travellers and people with busy lifestyles. Convenient - just remember the one number to dial each time (12 454). Reliable - the service makes three dialling attempts, just in case you miss it the first or second time.
Pricing The cost of Wake Up & Reminder Service is a booking fee of $1.84 and a call back fee of 71.5c. Availability: Wake Up & Reminder Service is available to customers in metropolitan and rural areas by calling 12 454 any time, 24 hours a day, seven days a week. (Bookings will be accepted, a maximum - 24 hours before call out and a minimum 30 mins before call out). Available to all Fixed customers, restrictions may apply to some other networks. Not available to customers with prepaid mobile services. Order Now Be on time for all your flights, meetings and other important appointments. For bookings simply dial Telstra's Wake Up & Reminder Service on 12 454. FAQs Q. How will Wake Up & Reminder Service be delivered?
A. At the time you request, Wake Up & Reminder Service will call the number you are calling from. Q. Can I make a permanent or repetitive booking?
A. No Q. How far in advance can I make a booking?
A. Maximum of 24 hours before and a minimum of 30 minutes before. Q. Does the charge for these calls appear as a separate item on your bill?
A. Yes Q. Will you keep ringing if there is no answer?
A. No, three '30 sec' (eight rings) attempts are made. Q. Can I book it online?
A. The only way to book the call is to call 12 454. Q. Can I cancel or amend my reminder call once I have booked it?
A. No. Case studies Case Study 1: After a hectic week attending business meetings all around Australia, Keith was worried that he might sleep through the alarm and miss his flight the following morning. So, he phoned 12 454 and booked a wake up call. Keith says he slept soundly that night, knowing he could trust Wake Up & Reminder Service to wake him in time to catch his flight. Case Study 2: Mary had done everything to prepare for a job interview for a position she had dreamt of all through university. She had her CV ready and had conducted some background research into the company. All that was left was to get to the interview in time. Mary was busy studying for exams at the time and was concerned that she might lose track of the time and miss the interview. Thanks to Wake Up & Reminder Service, Mary was ready and on time for her interview. Please note: scenarios quoted have been used to illustrate typical product use and may not be actual. All names are fictitious.
When you can’t take a call, BEST Voicemail is the easy way to answer. After callers hear your personal greeting and leave a message, you can retrieve the message and respond at a time suitable to you.
For more detailed instructions on how to use Voicemail, click here.
To activate Voicemail, visit Members Area or call BEST Telecom on 1300 852378. Pricing
BEST Telecom Voicemail is available for $6.00 (GST incl.) per month. There is no connection fee and you can retrieve your messages free of charge from fixed phones nationwide. Message retrieval charges apply from mobiles and payphones. Availability
BEST Telecom Voicemail is available nationwide on most tone phones. Features | Personalised Greeting: | 
| Up to 5 minutes | | PIN Security: |
| | | Remote Access: |
| | | Max. Message Length: | 5 Minutes | Message Storage:
| New Messages
Saved Messages | 14 days
7 days | | | Number of Messages Stored: | 60 | | | Hangup Messages: |
| | | Access Number: | 125 101 | | MessageBank Call Back1: |
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