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Activation
You can check if your Voicemail is set up on your phone by dialling 321. If you get the message “Ding Dong that number is not listed” your voicemail is not activated. To activate voicemail contact us to have Voicemail activated. If Voicemail is already active you can adjust diversions using the below process: | Activation | * * XX * 321 # SEND | Activating from the handset, replace XX with a code from below. Replace “ Number” with the number you are diverting to. | Unconditional | 21 | All calls are diverted | | Busy | 67 | Phone is in use | | No Reply | 61 | Phone 'rings out', not answered | | Not Reachable | 62 | Out of Mobile Coverage area or switched off | Cancellation
To Cancel Voicemail Diversions enter the codes below into your phone | Deactivation | # # XX # SEND | Cancelling from the handset, replace XX with a code from below | Unconditional | 21 | All calls are diverted | | Busy | 67 | Phone is in use | | No Reply | 61 | Phone 'rings out' not answered | | Not Reachable | 62 | Out of Coverage area or switched off | User Options
In Built Help Menus
With your 321 Voicemail, you can get help with your Voicemail options at any time by simply dialling 0. | Step 1 | Access Voicemail by dialling 321 | | Step 2 | At any time Press 0 to listen to detailed information on your options such as changing your Voicemail greeting. | Note: Voicemail retrieval charges will apply. Adjust Ring Time
This allows you to select the ringing time for no reply diversions in intervals of 5 seconds up to 30 seconds, replace XX with a multiple of 5 seconds. | Adjust Ring Time | * * 61 * 321 * * XX # SEND | Optus Voicemail Call Recall
With Voicemail Call Recall you never miss a call even when the caller doesn't leave a message.
With this optional Voicemail feature, a text message is sent to your phone, advising of the number of the missed call when no Voicemail message is left.
You can then use this number to call people back.
Note: Feature is only available when the Caller Line Identification (CLI) or number is captured.
Please contact us to switch this feature on.
Optus Voicemail Call Return
Use the Voicemail Call Return facility to return your Voicemail messages whilst still within your mailbox. So all you need do is press 6 after listening to your messages and Optus Voicemail Call Return will take care of the rest. | Step 1 | Retrieve messages by dialling 321 from your Optus mobile. | | Step 2 | At the end of your message press 6 for Call Return | | Step 3 | You will then have 2 options: - Press # to return the call to the provided number
- To call another number, enter the number (including the area code) and press #
| | Step 4 | Voicemail will then dial the number and connect your call. | At the end of your call either wait or press * * to be returned to your Mailbox to continue listening to your messages.
NOTE: Number is provided only when the Caller ID is captured or number is entered by the caller at the end of the Voicemail message.(This service is only available when retrieving messages from your mobile handset)
Voicemail retrieval rates apply for the duration of the call in addition to call costs as per your rate plan. Wake Up/Reminder Calls
You can use your Voicemail as a Wake Up or Reminder service by programming the service to call your mobile phone at a nominated time of day. Or you can schedule a call to be made regularly from Monday to Friday.
Scheduling a Wake Up/Reminder call | Step 1 | Dial into your Voicemail using your 3 digit access code (eg 321) | | Step 2 | Press 8 for User Options | | Step 3 | Press 2 for call schedule options, and listen to prompts to schedule your wake up call. |
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