Your Operator is a messaging service that we provide to customers via Telstra or Optus mobile plans and uses a receptionist to answer your calls and send your messages. With Memo, your callers are forwarded to the Memo Reception Centre where a receptionist uses your own personalised greeting to answer your calls.

Your Operator on your Mobile
"Hello. Ted Smith's plumbing supplies, can I take your message?"

How do I receive my messages?
When your callers leave messages, they are typed by the receptionist and sent to your mobile phone as an SMS. These messages can be up to 160 characters long, which typically equates to 30-40 words. At your request, messages can also be sent to a nominated email address so you can read, save, filter and forward all your Memo messages from your PC.

Can I use a fixed phone with Your Operator?
Yes, a Telstra fixed phone can be combined with the Your Operator service on your BEST telecom mobile account so that all calls to the fixed phone can be forwarded to the Operator Operator Reception Centre.

Features:-

• Personalised Greeting
  You can customise the operator's greeting to give callers a professional answering service based on your personal or business needs. You can also provide the operator with information about your business on request by callers.
• Email Drop Copy
  A free feature that can send your message via email.
• Message ID
  All messages can have a counter added which will allow you to determine when you might have missed messages, or messages have been delayed.
• Redirection
  Enables you to forward your messages to someone else based on a set of complex calendar rules. For example, during business hours to one number and after hours to another.
• Work Order Template 'Always in Business'
  You can specify four pieces of information and the operator will prompt callers for this information each time. Details are delivered in a pre-defined SMS format. You may want to ask callers for their name, number or the reason for their call. Transport companies may want to capture events from contractors in the field. A Work Order Template SMS costs an additional 20c per message

Benefits for your business:-

• Ensure that your calls are answered
• Support the professional image of your business
• Have your messages delivered to your instantly

How can Your Operator help me?

• A cost-effective secretary
  Want to save on the cost of hiring a secretary or free up your secretary for other things? Try Memo as a cost-effective personalised call answering service. 
• An integrated messaging solution
  Whether people call you on your mobile or fixed phones, all your messages can be taken personally and sent to your mobile phone as an SMS. At your request, messages can also be delivered to an email address. 
• A time saving device
  There is no need to retrieve or listen to messages because they are delivered straight to your mobile phone via SMS. Returning calls couldn't be easier - simply open the SMS and use the return phone number provided.
• An out of office assistant
  When you are unable to attend to messages yourself, you can have Memo forward all your messages to a colleague who can respond on your behalf.
• A sales lead generator
  Gather important information from every caller (if they agree to provide it) so that you know the exact nature of the call and can prioritise your messages. This information can also be integrated into a database to track sales leads or delivery details.